Frequently Asked Questions
Do I need to be there?
No. Our professionals are also real estates licensees with Sentrilock access. This is one of the key value-adds that sets us apart.
What if I don’t know the exact square footage?
If you’re just shooting stills, we’ll agree on the best-guess estimate. When shooting Matterport, the camera provides a precise square footage used for billing once the model is processed.
How do I pay you?
Electronic payment is always preferable, with Venmo being ideal. Credit cards are acceptable but subject to a 3.5% processing fee. Cash and checks are also accepted but only on the day of the shoot. We cannot accept mailed checks or other payment.
What If I have a project not covered in your pricing?
If it’s media, we’ll probably handle it. Our team has extensive experience in everything from shooting & editing, to graphic design & branding. If your project is outside our scope, we’ll help you find the right people to connect with.
How long is your turnaround time?
All stills are edited and delivered within 24 hours. Matterport tours are uploaded as soon as possible after our shoot and generally available within 24 hours, while floorplans take about 48 hours to process.
How do you deliver your photos & MAtterport Tour?
Dropbox. We’ll provide a link and host them until you’re able to download them. Matterport links are provided in Unbranded MLS, Branded Social Media, and VR Tour versions. Floorplans are emailed as JPGs.
How many photos do I get?
It depends on the size of the unit. We believe in quality, not quantity. We guarantee you’ll have magazine-caliber shots of major rooms and selling points, as well as exteriors and common areas. When we deliver, we do so in the most appropriate order to give the viewer the experience of walking through your listing. If you have any specific shots you’d like, be sure to let us know.
Do you shoot video as well?
Yes. We have extensive experience in all aspects of video production. It’s less common to get these requests but we’re happy to accommodate any interesting projects or creative concepts.
How far will you travel?
Pretty far. We cover the greater DMV area and most of Northern Virginia. Generally speaking, travel is included in our fee. However we may need to charge a small travel fee for remote or logistically difficult listings.
How long is my matterport available?
The cost of initial hosting is included in the fee. That fee covers hosting through closing, rental, or cancellation of listing. In the event your listing is cancelled or otherwise removed from the market and you’d like to keep your tour online for a future reactivation, additional hosting fees are listed above.
Do I own the rights to these photos?
We retain rights to all photos and video we shoot as is customary in our business. You are awarded a single-use, non-transferrable license to use all delivered assets in the sale of your listing. As a courtesy, we permit use of these photos on a personal website or social media account. This does not include advertising or marketing materials. If you’d like to license our work for a marketing campaign or media buy, we’re happy to negotiate a fair licensing fee.
Does your watermark stay on the photos?
As is common with this type of licensing, we retain the right to keep our watermark on our work.
Can i pay $10 for just one drone photo?
No. the package is a $40 add-on for up to four photos. Anything outside our basic pricing will need to be quoted separately.
How Do I know if my area can be shot with a drone?
The best way to make sure is to reach out. Certain areas of the DMV require a waiver while others are a strict no-fly zone. There are other rules that govern the use of drones that could affect availability in your area. We’re well-versed in most of these and know where to look for anything we’re not familiar with.